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Trade Secrets | Stone Road Mall

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Guelph, Canada

info.tradesecrets.ca
Beauty supply store· Beauty salon· Nail salon· Cosmetics store· Ear piercing service· Eyebrow bar· Hair removal service· Skin care clinic

Trade Secrets | Stone Road Mall Reviews | Rating 4.3 out of 5 stars (5 reviews)

Trade Secrets | Stone Road Mall is located in Guelph, Canada on Stone Road Mall, 435 Stone Rd W. Trade Secrets | Stone Road Mall is rated 4.3 out of 5 in the category beauty supply store in Canada.

Address

Stone Road Mall, 435 Stone Rd W

Phone

+1 5198292620

Service options

Kerbside pickupIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible lift

Open hours

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Jessie Stone

Thanks girls for making my Eyebrows very beautiful and cleaner. Thumbs up

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Trevor Collins

Bad experience. Went to return a sealed and unopened curling iron that was a Christmas present for my wife. Apparently they don’t refund for appliances(curling irons). Really? That’s not cool but okay now what? They said either exchange for something else or you can get a gift card. I said a gift card since I don’t know what else my wife might want. The girl said okay, but we don’t have any gift cards. Okay, what? You are a chain store that doesn’t have gift cards? The manager has to order them from head office. We should have more in next Tuesday. Come back then. Okay fine, I come back on the following Wednesday. The girl says sorry the manager didn’t order the gift certificates. We will call you to let you know when they are in. Great, I’ve wasted my time coming in 2 times now. Not impressed. Finally after a few more weeks I get a call. They are in. So I go in for a 3rd time. But this time I notice one of my kids has knocked the bag with the curling iron on the floor in the car and the box is a bit wet from snow getting in the bag and melting. Not so great. So I bring it in and tell the girl what must have happened. She calls her manager and sends a picture. The manager says we can’t except that. Great, because they didn’t have simple gift card the 2 times before I went in now I have to keep this thing because the box was slightly wet? (Box pictured below after wiping it off). They need to get there act together at this location. Just a very disappointing experience and waste of time.

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Serena Graci

Friendly and welcoming staff, very knowledgable on all their products, was able to answer all of my questions on the products I was looking for! Very professional waxing and threading service- also very reasonably priced! The store was overall outstandingly clean. If you are looking for beauty products and reasonably priced beauty services I would suggest trade secrets!

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Jacy Erling

Very disappointed that none of the old staff is there. VERY noticeable difference in terms of skill, as well as customer service. My eyebrows are terrible. My eyebrows are so obviously different sizes and lengths, my husband noticed as soon as I walked in the door. Did not ask me before making my eyebrows much thinner than they were when I walked in! I mentioned it and she told me she didn't do it any different than what they were and would not acknowledge my complaint, just brushed them off and told me my eyebrows were fine. Also told me I had a pretty eyebrow and a not so pretty eyebrow, which for me I can handle but would be very insulting to most. I straight up said I hated my brows and she still made me pay for the full thing.Will never go back (even though I was a consistent regular here), I want the old staff back. You made a terrible hiring mistake.

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Ismail Kattakath

Great place I frequently take her to. Wonderful professionals. I highly recommend them.

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